Courtyard by Marriott New Orleans Downtown Near the French Quarter

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( 8 reviews )

Hotel, 3 star

Closed 04:00 PM - 11:00 AM See Hours

124 St Charles Ave, New Orleans, LA 70130, United States

+1 5045-819-005

Courtyard by Marriott New Orleans Downtown Near the French Quarter is a 3-star hotel located at 124 St Charles Ave, New Orleans. The hotel boasts a lovely balcony, although the rooms are a bit outdated. Its great location makes it a popular choice for travelers. The hotel staff is highly praised for their super pleasant, welcoming, and friendly demeanor. Check-in is at 4:00PM, and check-out is at 11:00AM. Despite some negative feedback from guests regarding room assignments, the hotel maintains a high standard of cleanliness and provides the fastest elevators. Courtyard by Marriott New Orleans Downtown Near the French Quarter promises a comfortable stay for all guests.

Reviews

4/5

8 reviews

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1 stars

Michael montano

March 22, 2024

Ashley L is the best employee I have ever encounter with! She has the best customer service I done ever seen! The young lady is caring, expert in her field and very understanding. My family was so grateful for her help as we travel her for a family funeral she has made this trip smoothly as possibly. Upon check in she was nice, efficient and very clear explaining the hotel fees and process of parking. Throughout our stay she remain polite by checking on my family during our hard time. She even gave recommendation to help with comfort! Please show her recognition because she not just doing her job. She is doing it with love! This is an appreciation post for Ms. Ashley L. 🫶🏾🫶🏾🫶🏾

Jose chacon

March 22, 2024

Lovely balcony. Rooms are a bit outdated. Great location. But - Staff are all super pleasant welcoming and friendly! Ashley checked me in and the bartender (forgot to get his name) was also very friendly **Tip: $25 overnight self parking garage at 145 Roosevelt (3-6 blocks away)**

Lamarana diallo

March 22, 2024

The best thing about this location is the proximity of the French quarter but other than that the worst hotel… the young lady charged my card twice even after I explained to her I already paid for the room… they didn’t even give me money back I had to dispute the charges with my bank… she insured me free drinks and breakfast but when I got down stair they said the kitchen and bar was closed… I will never spend a penny at the location… next time hire people who is willing to ask for help if they don’t know what they are doing… and the attitude was very unprofessional

Carolyn renner

March 22, 2024

I needed a quick room in New Orleans and the price and location were right. Unfortunately, they "upgraded" me to perhaps the smallest jail cell of a room which was so noisy. I saw other rooms which were much larger, including the type I had originally booked, which was an interior room without a balcony. They never acknowledged my Platinum status, but obviously they recognized it because they "upgraded" me, and the staff was just so-so about the guests being there, not rude, but not at all welcoming. If you have status and see an upgrade, just know that the balcony is incredibly noisy (especially on the 2nd floor where they put me, right next to the JW Marriott which has speakers outside that I could hear inside my room). I could be a great location if the room choice is better, and it's convenient to Canal and lots of great places to eat between there and Poydras. Just don't expect much.

David moore

March 22, 2024

Lovely balcony. Rooms are a bit outdated. But - Staff are all super pleasant welcoming and friendly! Ashley checked me in and the bartender (forgot to get his name was also very friendly and made the recommendation for Frenchman St festivities. They are all hardworking associates who make it their mission to welcome all guest.

Todd yamamoto

March 22, 2024

I booked a king bed with a balcony through a third party (American Airlines). We checked in and were assigned a room. We get to the room and it's a queen bed, no balcony with a musty smell. I returned to the front desk and was told that all …

Rick kunkel

March 22, 2024

We stayed at this hotel from September 26th till September 29th. We absolutely loved it. The hotel front desk staff are amazing.....and I mean absolutely amazing all of them!!! This hotel is very clean, has the fastest elevators and is in a …

Joseph weaver

March 22, 2024

I work in a hotel and from my understanding if you book a room at any hotel, the room has to be set up. I had no toiletry and the refrigerator had no bottle water to welcome a guest ( it's hot out here in New Orleans).. I felt I was the …